There are two ways to verify a user's eligibility for soundcore Care, depending on the purchase platform:
For users who purchased earbuds online via our official website, Amazon, Ebay, Newegg, or Wish.
To verify eligibility for users who purchased earbuds via other channels (e.g., in-store, Walmart, or other online platforms), please email us.
Click HERE for the detailed terms and conditions of soundcore Care.
USA: 1-800-988-7973
Monday to Friday 9:00AM - 5:00PM (PT)
Website Live Chat
Mon-Fri 9:00 AM - 5:00 PM (PT)
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