Refund policy

Introduction

soundcore provides a straightforward warranty that is processed in the most hassle-free way possible. Products sold by soundcore as refurbished (“pre-owned”) come with their own unique warranty that you can find on the product listing, or contact us at service@soundcore.com with your order receipt for confirmation.

This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.

30-Day Money-Back Guarantee for Any Reason  

Disclaimer:
The return and warranty policy outlined on this page applies exclusively to purchases made directly through online shops operated by soundcore. If you havepurchased our products through a third party, the return and warranty terms may differ. The policy may also vary depending on the country of purchase due to different legal requirements and other considerations.

Undamaged products can be returned for a full refund, regardless of the reason, within 30 days of purchase, excluding Corporate purchases/bulk orders, which may not be refundable. (Note: Ordering more than 10 units of a product will be considered a bulk order.) Once the returned item arrives back in soundcore’s warehouse for inspection, the refund process will begin. Returns must include all accessories

•  Items must include original packaging
•  For non-quality related warranty claims, the buyer is responsible for shipping costs
•  For non-quality related warranty claims, soundcore refunds the cost of purchasing the product itself
•  Returns may be rejected if product does not meet the above requirements

Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items after this 30-day window has lapsed. For purchases not made directly through soundcore’s online stores, please contact retailers for refunds. For quality-related issues, please see below.

Warranty Claims for Quality-Related Issues

All quality-related defects on items sold directly by soundcore or soundcore’s authorized resellers are covered by an 18-month warranty, starting from the date of purchase. 

Quality-related warranty claims on purchases made through soundcore’s authorized distributors and retailers are handled through soundcore.

For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent. In situations where a replacement is not an available or preferred option, soundcore will offer a partial refund according to the usage time of the device.

Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.

Process:

• Buyer must provide sufficient proof of purchase
• soundcore must document what happens when buyers troubleshoot the product
• The defective item’s serial number and/or visible proof depicting the defect are required
• It may be necessary to return the item for quality inspection
• Valid proof of purchase:
• Order number from online purchases made through soundcore or soundcore’s authorized resellers
• Sales invoice
• Dated sales receipt from an authorized soundcore reseller that shows a description of the product along with its price

Please note more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).

Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that are no longer within their original warranty timeframe or the 90-day warranty claim request period, whichever is longer.

Shipping costs must be covered by buyer in the following situations:

• Returning products for any reason other than a proven defect
• Warranty claims on items taken outside the original country of purchase
• Buyer’s accidental returns
• Returning personal items
• Returning items claimed to have defects but found by soundcore quality control to be in working condition
• Returning defective items using international shipping
• Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

Notes：If the wrong address is provided by the customer, and this leads to the package being lost or otherwise becoming unrecoverable, the customer shall bear the loss. Anker will not replace the order or issue a refund.

Not Covered Under Warranty:

• Products without sufficient proof of purchase
• Lost or stolen products
• Items that have expired their warranty period
• Non quality-related issues (after 30 days of purchase)
• Free products
• Repairs through 3rd parties
• Damage from outside sources
• Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
• Purchases from unauthorized resellers